Account / Subscription Problems
Login not working
If you cannot login for the first time, you are most likely entering in your username and password incorrectly. Check the confirmation e-mail you received to verify your exact username and password.
Note that BLS usernames and passwords are CaSe SeNsItIvE. That means there is a difference between an "E" and an "e" logging in. If you are still unable to log in, please contact us directly.
Lost username / password
If you subscribed via Verotel, you can use their username and password recovery page. Otherwise please contact us directly.
Cancel recurring subscription
Use Verotel's cancellation page or contact us directly.
Update card information for a recurring subscription
Please contact us directly for special instructions. (DO NOT E-MAIL US YOUR CARD CREDENTIALS.)
Change username / password
We need to do this manually for you. Please contact us directly.