Payment Rejected by Verotel
If you attempted to purchase a subscription and your payment was rejected by Verotel, it is likely due to one of four reasons:
1. Your card issuer blocked the transaction
This is by far the most common reason. Sometimes card issuers block transactions they erroneously deem unusual or suspicious. This can almost always be resolved by contacting your card issuer.
2. Unsupported card type
Verotel accepts Visa and MasterCard. American Express, Discover and UnionPay cards are not supported.
3. Unregistered prepaid gift card
Prepaid gift cards sold in the U.S. (such as a Vanilla Visa) often must be registered online with a U.S. postal code before they can be used for online purchases. Visit the gift card issuer's website for details.
4. Using an @protonmail.com e-mail address
Verotel will automatically reject any purchase attempt that lists an @protonmail.com e-mail address due to associations of fraud and cyber crime with this e-mail provider.
In some cases we may be able to provide you with more specific information on why your payment was rejected; please contact us directly.