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CONTACT US

E-mail
* * * thebottomline@bottomlinestudios.net * * *

We respond to most e-mails within 12 hours or less.

We do not ignore e-mails. If you e-mail us and do not hear back after 48 hours, it is likely because:

1. Our reply is in your inbox's spam folder

2. Your e-mail provider engages in censorship and our reply was silently blocked. We are aware of the following e-mail providers that often block our e-mails: @btinternet.net, @icloud.com, @nate.com, @mac.com, @sina.com and @sohu.com. Even if you e-mail us first, our replies to you will be silently blocked.

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GENERAL

How can I see the full videos?
You will need to purchase one of our subscription options. Without a subscription you will only be able to view the preview clips.

How often are new videos released?
We release a new video every week, usually on Fridays.

Can I download the videos after becoming a subscriber?
Yes, all of our videos are available for download in H.264 (*.MP4) format.

I have seen full BLS videos posted and/or being sold on other websites? Do you have other distributors?
No! No other website or individual is authorized to sell and/or post our videos. Not one. Period. We would highly appreciate if you would contact us and let us know where you saw this occuring.


PAYMENT REJECTED BY VEROTEL

If you attempted to purchase a subscription and your payment was rejected by Verotel, it is likely due to one of three reasons:

1. Your Card Issuer Blocked The Transaction
Sometimes card issuers block transactions they erroneously deem unusual or suspicious. This can usually be resolved by contacting your card issuer.


2. Unsupported Card Type
Verotel accepts Visa, MasterCard, Discover, JCB and Diner's Club cards. American Express and UnionPay cards are not supported.


3. Unregistered Gift Card
Prepaid gift cards sold in the U.S. (such as a Vanilla Visa), often must be registered online with a U.S. postal code before they can be used for online purchases. Visit the gift card issuer's website for details.


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In some cases we may be able to provide you with more information on why a payment was rejected; please contact us directly.


ACCOUNT ISSUES

Login Not Working
If you cannot login for the first time, you are most likely entering in your username and password incorrectly. Check the confirmation e-mail you received to verify your exact username and password. Note that BLS usernames and passwords are case sensitive. That means there is a difference between an "E" and an "e" logging in. If you are still un
able to log in, please contact us.

Lost Username or Password

Use Verotel's password recovery page here or contact us directly.


Cancel Recurring Subscription

Use Verotel's cancellation page here or contact us directly.


Change Username or Password

We need to do this manually for you. Please contact us directly.




Copyright © 2021 Bottom Line Studios. All Rights Reserved.