Help & Support
These are the most common site visitor issues and as questions we receive.
If your issue or question is not solved or answered among information below please contact us directly.
For issues related to viewing the preview videos please see this separate preview video help page.
- E-mail -
E-mail is the best way to get in touch with us. We typically respond to most e-mails within 12 hours or less.
We do not ignore e-mails. If you e-mail us and do not hear back within 48 hours, it is likely because:
1. Our reply is in your e-mail's spam folder (most likely)
2. Our reply was silently blocked by your e-mail provider (less likely, but this has been known to occur)
If you think this is happening then sign up for a free Gmail or Yahoo account and try again
Note: Since May 2019 our e-mails to users using @btinternet.net (UK), @nate.com (Korea) and @sohu.com (China) are blocked due to censorship at these providers. Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification this has happened.)
- Twitter -
You can also contact us on Twitter. Our official account is @BLSStudios
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Login Not Working
If you can't login for the first time, you are most likely entering in your username and password incorrectly. Check the confirmation e-mail you received to verify your exact username and password.
Note that BLS usernames and passwords are case sensitive. That means there is a difference between an "E" and an "e" logging in.
If you are still unable to log in, please contact us.
Lost Username or Password
Use Verotel's password recovery page here or contact us directly.
Cancel Recurring Subscription
Use Verotel's cancellation page here or contact us directly.
Change Username or Password
We need to do this manually for you. Please contact us directly.
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