These are the most common site visitor issues and as questions we receive.
If your issue or question is not solved or answered among information below please contact us directly.

For issues related to viewing the preview videos please see this separate preview video help page.



Contact Us

- E-mail -
E-mail is the best way to get in touch with us. We typically respond to most e-mails within 12 hours or less.

* * * thebottomline@bottomlinestudios.net * * *

We do not ignore e-mails. If you e-mail us and do not hear back within 48 hours, it is likely because:

1. Our reply is in your e-mail's spam folder (most likely)

2. Our reply was silently blocked by your e-mail provider (less likely, but this has been known to occur)
If you think this is happening then sign up for a free Gmail or Yahoo account and try again

Note: Since May 2019 our e-mails to users using @btinternet.net (UK), @nate.com (Korea) and @sohu.com (China) are blocked due to censorship at these providers. Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification this has happened.)

- Twitter -
You can also contact us on Twitter. Our official account is @BLSStudios

General

How can I see the full videos?
You will need to purchase one of our subscription options. The full videos are only available to subscribers.
Without a subscription you will only be able to view the preview clips.

How often are new videos added?

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Due to the COVID-19 pandemic, we temporarily have reduced our release frequency to one new video every two weeks. Weekly releases are tentatively planned to resume on June 4th 2021. For more information please read this notice.
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Can I download the videos after becoming a subscriber?
Yes, all of our videos are available for download in H.264 (*.MP4) format.

I have seen full BLS videos on other websites and/or being resold. Do you have other distributors?
No! Not at all. No other website or individual is authorized to sell and/or distribute our videos. Not one. Period.
We would highly appreciate if you would contact us about anyone re-posting or reselling our full videos.

Payment Rejected by Verotel

If you attempted to purchase a subscription and your payment was rejected by Verotel, it is likely due to one of the following reasons:

1. Your Card Issuer Blocked The Transaction
In many cases card issuers erroneously block transactions they deem unusual or suspicious.
This can usually be resolved by contacting your card issuer.

2. Unsupported Card Type
Verotel accepts the following card types: Visa, MasterCard, Discover, JCB and Diner's Club
American Express and UnionPay cards are not supported.

3. Unregistered Gift Card
If you are attempted to pay with a prepaid gift card (such as a Vanilla Visa), usually these kinds of cards must be registered online with a U.S. postal code before they can be used for online purchases. Visit the gift card issuer's website for details.

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In some cases we may be able to provide you with more information on why a payment was rejected; please contact us directly.

Account Issues

Login Not Working
If you can't login for the first time, you are most likely entering in your username and password incorrectly. Check the confirmation e-mail you received to verify your exact username and password.

Note that BLS usernames and passwords are case sensitive. That means there is a difference between an "E" and an "e" logging in.
If you are still unable to log in, please contact us.

Lost Username or Password
Use Verotel's password recovery page here or contact us directly.

Cancel Recurring Subscription
Use Verotel's cancellation page here or contact us directly.

Change Username or Password
We need to do this manually for you. Please contact us directly.